Contact Us

Messages from readers help keep this site useful. Your note might be a quick question, a point you think we have explained badly, or a detail that has gone out of date. Our team reads everything that arrives in the inbox, and we are glad to hear from you.

How to reach us

Email is the simplest way to contact us: info@theshepherdandflock.com. A clear subject line helps us route your message quickly. Something like "Correction: withdrawal methods" or "Question about verification" works well. If you are flagging an error, please tell us which page it appears on and what you believe the correct information is. A source helps too, if you have one.

What we can help with

• Corrections: details on the site may no longer match a brand's own terms. Examples include payment options, verification steps, game ranges and bonus conditions. Tell us and we will check them against the source.
• Feedback: you may find an explanation confusing or want a topic covered in more depth. We want to know.
• General questions about the site: these include how our pages are put together, where our information comes from, and how to find what you are looking for.

What we cannot do

We are an independent information site, not a casino operator. We have no access to anyone's casino account. That means we cannot process deposits, chase withdrawals, lift limits, verify documents or settle account disputes. For anything involving your money or your account, please contact the casino's own customer support directly. They are the only people who can act on it.

When to expect a reply

We aim to answer within a few working days. Messages sent at weekends or on bank holidays may take a little longer. Corrections that need checking against a brand's published terms can also take extra time, but we will let you know once a page has been reviewed.

Any details you share with us are handled as set out in our privacy policy, and we only use them to respond to your message.

This site is intended for readers aged 18 and over. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.